Shipping & Refund Policy
Returns & Exchanges
If you are not satisfied with your purchase or the item arrives and is not as described, you have the option of sending the item back within 30 days of your purchase for a store credit. The following outlines the policies of Day In Night Out regarding returns and exchanges.
- Items leaving Canada (International) are final sale
- Sale items or items purchased with a discount code are final sale. No exceptions.
- ALL purchases from the brand 24 Colours are final sale, no returns or exchanges. PLEASE email me with questions about sizing before purchasing.
- Items that are returned or exchanged must be un-worn, un-washed, with tags still attached
- Shipping on returns will be covered at the expense of the customer (unfortunately we will not pay to have your item shipped back to us)
- Only in cases where Day In Night Out is at fault will there be a refund
- Day In Night Out is not responsible for lost packages due to incorrect shipping information (Please make sure your address and postal code are correct before submitting your order)
- Shipping is non-refundable as all items are shipped with care. Please be sure to inspect your items as soon as you get them, and if you believe your item was damaged during shipping please provide photos and email us!
- All returned items will add to your ONLINE credit that the customer may use towards another item (or the correct size in terms of an exchange)
For further inquiries or questions about Returns and Exchanges, please email email@example.com and we will get back to you ASAP!
We will do our best to ship your order out within 2-3 business days of your purchase. If there is a period of high volume we will post on our social medias so you know to expect delays.
Day In Night Out offers free expedited shipping across Canada. Taxes are still applicable by location and are calculated at the checkout.
Residents at Predator Ridge will automatically be offered Free Delivery to their doorstep within 2-3 business days of their purchase. If you do not live at Predator Ridge during the year, Free Standard Shipping is available within Canada.
Orders leaving Canada are considered international and will pay standard or expedited shipping costs, as well as duties in cases of overseas orders. As of September 2020, Day In Night Out only ships within Canada and to the United States of America. Residents in the United States will pay $15 flat rate shipping unless their order exceeds $100 in product value, then they will receive free shipping.
If you have any questions regarding shipping, please email firstname.lastname@example.org and we will get back to you ASAP!